Ms Mary Mulholland:

Initially, as everybody will recall, this was a snowballing effect. We went almost from roster to roster. For the layman, we get our roster maybe two months in advance of when we are to fly. Each two months the roster would come out, or a month sometimes, and then they would be delayed. You would not know whether you were coming back to work or not. We have locks on our roster that tell us when we will be off, when we are due holidays, when we are due into training or when we are due to fly. We never knew, from month to month, whether we were coming back to work or not. That, in itself, as Ms Connolly alluded to earlier, plays on your mind and the mental games that were being played-----