Oireachtas Joint and Select Committees

Tuesday, 25 May 2021

Committee on Public Petitions

Financial Services and Pensions Ombudsman Reports 2018 and 2019: Discussion

Mr. Ger Deering:

We again thank the committee for this opportunity. The question at the start was about the level of awareness and what we have done in terms of our strategic plan. We are grateful for an opportunity such as this to promote the work of the office. Our current strategic plan is very much about building the groundwork, laying solid foundations and getting our services in order. The committee will hear more from us in our next strategic plan about communicating better and communicating what we do. It is not simply a matter of what we do, because we are conscious that we need to communicate more about how we do what we do so that people will have a greater understanding of how our office operates. We are grateful for the opportunity to explain our processes.

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