Cormac Devlin (Dún Laoghaire, Fianna Fail) | Oireachtas source

I thank Mr. Deering and Ms McGovern for their attendance today. I have a number of questions for them and, like the Chairman, I will ask a few together and then go back and forth with the witnesses.

In terms of the number of complaints, whether relating to tracker mortgages, financial services, insurance or whatever else, has the ombudsman's office seen an increase or decrease within each of the categories it deals with? Mr. Deering pointed out regarding older cases that they retain the same reference number and there is sometimes a hiatus between the time of the last action on the case and the point at which a new complaint is submitted or new information comes to the fore. How many of those historical cases, as I will call them, does the ombudsman's office currently have on its books?