Martin Browne (Tipperary, Sinn Fein) | Oireachtas source

I thank Mr. Deering for that comprehensive opening statement. I am quite sure there are plenty of questions to keep him busy for the next hour and a half. I will start with a few questions, which I will give to Mr. Deering in blocks of three if he does not mind.

In the 2018 annual report, the FSPO stated that it wanted to "Improve the quality and speed of the management of existing and new complaints". Has it made any strides in achieving this? It also stated that it wants to, "Increase public awareness of the FSPO’s role and simplify how people can access its services". Has progress been made on that? Can Mr. Deering explain the procedures when a complaint is made by the public?