Dr. Theo Bertram:

On content moderation, we use both in-house and outsourcing. We are very proud of our in-house work. For both the outsourcing and in-house elements, we have requirements regarding wellness and welfare.

I heard the ISPCC's testimony and found it really moving and compelling. It identified a particular problem. In the example of the 13-year-old girl the CEO highlighted, he was pointing out that the problem with bullying is that it can be difficult to spot. It is not instantly visible to one moderator. It is one thing when we look at an account in the round, in an holistic way, but what happens when someone is doing one thing on one platform, one thing on another, and a third thing on another platform again? From the point of the platforms, they do not see that broad picture, which is why the CEO of ISPCC, as I understood his case, was saying that something needs to be done for that. We believe that the solution for us is something we are developing called the community partner channel, which is about trying to get organisations, such as, I hope, the ISPCC, to come in and give us that holistic view. Nevertheless, I recognise there is an issue we all need to address and it is a challenging one.

Finally, on the algorithm, I do not think I have enough time to do justice to the question in this short session. I would love to talk to the committee about it in more detail. While homophobic comments in any form are not allowed on our platform, we go beyond that. We do not just ban anti-LGTB, homophobic or hateful ideas but also do not allow, for example, any content that promotes conversion therapy. Similarly, the idea that no one is born LGBTQ+ is not allowed on our platform either. The way the algorithm works is a really interesting challenge. One thing we want to try to do and learn as a second-generation company is not to build filter bubbles. We are not just going to give users content that is always exactly the same as the things they have previously agreed with. We seek to diversify the content, but that should never promote to the user homophobic content-----