Oireachtas Joint and Select Committees
Wednesday, 19 May 2021
Joint Committee on Media, Tourism, Arts, Culture, Sport and the Gaeltacht
General Scheme of the Online Safety and Media Regulation Bill 2020: Discussion (Resumed)
Dr. Theo Bertram:
On the length of time, we had 89 million pieces of content removed in the last six months of last year.
Of that content we removed, which makes up approximately 1% of all the content uploaded, 92.4% was removed before a user had reported it, 83.3% before there was a single view and 93.5% within 24 hours of the video being created. I think length of time is important. It is right that the committee holds our feet to the fire on that. I also believe, however, for our platform at least, that the number of views is probably even more significant. A video that stays online for a few hours but is only seen by a small number of people is probably less impactful than a video that is online for a very short period but is seen by more. That is how our moderation system focuses on where the views are going.
Welfare of moderators is a really important issue for us. Ireland is one of the destinations for tech companies because of the great pool of talent there. There is a highly competitive industry to attract that talent. We want to be the best at it. We provide a mixture of mental and physical wellness supports for our trust and safety workers. We provide professional support, wellness talks around stress, a programme now around building resilience and whole different range of things. I am happy to explain more.
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