Ms Isabella Plunkett:

On the Senator's question about the different content and working from home or the office, the company can alter this, it can change this through the system. If a person is working from home, he or she is doing queues like bullying, harassment and hate speech. They would be the lower-tier queues, priority-wise. If a person is in the office he or she will be doing queues such as graphic violence, suicide and self-injury and child exploitation. Through the pandemic, although we were working from home, for I believe six months there were people who were asked to do these high priority queues. Again, as I mentioned in my statement, they were meant to be doing, for example, a child exploitation queue for a maximum of two hours a day but were actually doing it for the whole eight-hour day. They needed to tell their team leader, TL, that they had done their two hours and that the TL needed to take them off that queue; it was not proactively looked at, with their TL going to them and saying they had done their time, that they should step off it now and go back to their standard queue. That is just an example.