Ms Isabella Plunkett:

I thank Deputy Stanton. I can step in here and answer a couple of those questions. Regarding the pandemic and content, crises unfold around the world daily, many of which we do not see and are not covered by the media. However, I think the situation is the same in the pandemic as before it. We have awful content every day, and I cannot really differentiate between the time before the pandemic and now.

Turning to the algorithms, to address another part of the Deputy's question, part of my team is training a machine to be able to pick up a ticket that involves, for example, hate speech or bullying. That will remove the human aspect from doing the job, and the algorithm should be able to do it itself, almost like artificial intelligence. We are still a long way away from that in reality, and of course in the interim people will be needed to do this job and it is a difficult job to do.

Moving on to working from home, we were allowed to work from home on Christmas Day only in 2019. In 2020, we were told we were not allowed to do so. No clear reason was given as to why that was. We were again left in the dark. The communication is not good at all. Of course, we wonder about this aspect, because we see our counterparts in Facebook doing essentially the same job as us. They are viewing the same content at home as we do in the office. They are able to work from home, but we are not. We have to risk going into work every day and putting everyone else at risk as well. I spoke about my mother, and that alone caused huge anxiety about going to the office every day, returning home and then having that burden on my shoulders. I do not know exactly what can be done about that. I do not know why we are not allowed to work from home, while Facebook workers are allowed to do so. However, I really hope the situation changes in the future. I thank the Deputy again for his questions.