Dr. Claire Hayes:

In a nutshell, it involves everybody acknowledging hurt, pain and upset. People feel upset because they think someone has hurt or bullied them, but a person is choosing to take responsibility, tell someone, look after or learn from the experience. It is about acknowledging feelings and linking them with thoughts. That is the cognition piece. It involves questioning the underlying core belief. Going back to labels, somebody may not be a bully but perhaps his or her behaviour is not appropriate. It is about deliberately focusing on helpful action.