Ms Helen Dixon:

I beg the Deputy's pardon. I understand fully his question now. As I mentioned earlier, we have put out our strategy for consultation. That will be one way we will hear views on these issues of the conduct of complaints. We have already taken on board the suggestion by Fred Logue and Associates on publishing details of our processes and we plan to do that shortly. In regard to the making of regulations, we will certainly give that consideration. We could codify what we publish as our processes in regulations, if that would give greater legal certainty. We are certainly listening to all the feedback in regard to processes.