Ms Helen Dixon:

That is an interesting observation. I agree with Deputy Pringle that if everyone is making a complaint, and the same complaint, then there has to be an issue. I think I am on record several times this evening as saying that we acknowledge improvements are necessary around processes and the issue of delay. That is accepted and I think those improvements will happen. We have already started to initiate them.

Given the fact there are significant criticism this evening, I would say that, in line with what I said earlier, as a regulator, we are uniquely positioned at the centre of an enormous range of stakeholders. I know this committee was limited in its time in terms of how many hearings it could conduct on GDPR and when it could conduct them but there is a whole range of data protection practitioners, academics and others who the committee is not hearing from this evening. I am not sure whether members would hear the same perspectives or imbalanced set of views. In fact, there could be a broader set of hearings possible at this time.

In regard to the statistics, I will look up the figures the Deputy referenced - the calculation of the percentages - and we will submit a written note clarifying what he thinks may be a miscalculation on our part. If I understood the Deputy's last question correctly, he asked whether I should conduct oral hearings as part of complaint handling. Did I understand that correctly?