Dr. Fred Logue:

If complaints take three years rather than three months, there will automatically be 12 times more complaints on the books. One sometimes gets an email out of the blue after a year saying that one's complaint will be closed automatically if the commission does not hear from one within 14 days. Nobody knows what "resolved" or "concluded" means. With regard to these administrative things, if something changes or something new comes in, litigation occurs which clarifies the matter and it settles down after a while. There has been litigation with regard to the Residential Tenancies Board, the Workplace Relations Commission, the Information Commissioner and a whole load of such decision makers, but things just settle down and, ultimately, there is very little litigation because people know where they stand legally. By blocking that, we are just prolonging the length of time it takes for things to settle down. We should just let it go. We should make decisions and have them reviewed and then, in a year or two, it will start running a bit more smoothly.