Mr. Shaun Flanagan:

Under data protection, people can request all their records. On our standard process, as part of our decision-making process, when we make a decision around a medical card, an individual receives a full record of how we financially assessed him or her, how we managed his or her income, and how we have taken his or her expenses into account. If we have made an error in that, individuals will get a full financial report as to why they did not receive their medical card.