Mr. Shaun Flanagan:

That is a really good criticism. Ms Halliwell and I have a small team working on our communications. There was a time when the vast majority of reviews were actually reviews. As time has moved on, we only review a small proportion so we are planning to change the communications we send to take some of the threat component out of it. They should be more along the lines of telling people their medical card is due to expire and to prevent their medical card from expiring, they should please make sure they have submitted the following information.