Alice-Mary Higgins (Independent) | Oireachtas source

The CEO has prompted me to add a few more questions in case I do not get to come back in again. She referred to the past three months and today. We are in a unique situation where those who would normally access physical services may not be accessing them. The percentage will, therefore, shift. In terms of Covid, I am concerned that this year is distorting perceptions as regards the preference for digital access.

Will Ms McDonagh indicate how loans are categorised as non-performing? Will the last year be insulated? Will the past 12 months play a significant role in determining whether a business loan or mortgage is non-performing? Can Ms McDonagh assure us that this will not be the case and outline the steps the bank is taking in that regard?