Ms Susan Cliffe:

We have what we call immediate action plans and urgent action plans. An immediate action plan is something we identify during the inspection and bring to the attention of the provider. We require the provider to address it immediately. An urgent action plan may take longer and may have a 24, 48 or 72 hour or two-week period, depending on the issue identified. The vast majority of providers will address an issue such as that when it is brought to their attention. We have greater difficulty with some providers in getting the necessary changes we have on the centre. We have to work within the legislative framework available to us when those difficulties arise. We have faced significant challenges to the legislative framework in the last two years and have undergone three judicial reviews of our powers.

It is important to note the vast majority of providers work with the regulator and are anxious to deliver the best possible service. When we bring something to their attention, they address it immediately or as soon as possible. We have to work within our legal framework when there are difficulties.