Annie Hoey (Labour) | Oireachtas source

I thank the HSE representatives for everything they have said. I have three questions. GPs to whom I have spoken in the past week have been a bit frustrated with some poor communications. When they called the dedicated call centre, they were speaking to people who did not have the information they needed to hand. This included information such as whether their order had been received or when exactly it would arrive. Has this system changed? The HSE will appreciate that there needs to be clear communication on vaccine delivery when dealing with older, less mobile patients. I am, therefore, wondering has there been a change in communications processes or whether anything has been done on that.