Alice-Mary Higgins (Independent) | Oireachtas source

Ms Howard assured people that they do not need to move and they will be notified. I know, however, that the list of FAQs that the bank is giving to customers says that they will be notified in advance if the mortgage book that contains them is being sold. How far in advance?

Rather than waiting for further decisions on their mortgages, a number of people would like to be able to plan their lives and make decisions themselves. What kind of notice can customers expect if there is a question of their mortgage being sold, in order that they can take steps to switch or make their own choice about where it should be transferred?

I asked for a specific assurance regarding non-performing loans. Some of the loans previously sold to CarVal had only a 12-month period of non-performance. Will a two, three or four year period be used for loans that might be categorised as non-performing? My concern is that 2020 or a 12-month period which includes the pandemic could be used to categorise either SME loans or mortgage loans as non-performing. Can the witnesses assure us that that will not be the case and that a wider timeframe will be applied when categorising loans as non-performing?