Ms Jane Howard:

We have covered most of the points about colleagues there, particularly the one about the compulsory redundancies, which I know came up a few times. I will move on to customers, where there were a number of issues raised that will impact them, including things like branches, poor-performing loans, switching, and customers who have got a mortgage which may be in the process of being dealt with. I am going to seek to address those ones now.

Speaking first about our branches, I appreciate that some of this relates to the buildings, although clearly service matters as well to our customers. We are in the early days of conversations with Permanent TSB and the other banks, and this is really about retail banking and our smaller business customers. When I described retail banking in my opening statement, it includes things like mobile banking, online branches, telephony and the services we offer such as current accounts, deposit accounts, mortgages and so on. All of those aspects would be discussed as part of any negotiations. We are only in the early days at the moment. I am conscious this is a very difficult decision on many fronts, especially branches. I know there are certainly two areas where we would have the last branch in a particular town, so that is something that we are very thoughtful about. As I say, it is early days. In terms of our branches and discussions, it is something we would want to be negotiating on because we know how important the branch service is, particularly to customers who may have different vulnerabilities. We are in discussion and engagement, and this point was made very clearly. Now that we have a decision,we will be engaging and it is in our interests to engage on the difficult parts of this decision as well so that we can, where possible, work with and alongside stakeholders to come to an acceptable decision.

As to our branches, some are leasehold and some are freehold, and it will be part of our negotiations also. We are very aware that there are a couple of places at least where our presence there is the last bank, so this is very important. We are in the early days and there are things that will be taken into account and, ultimately, as somebody said already, they may want us to come back. We would be more than happy to come back as and when we work our way through negotiations and come to a point where we have a memorandum of understanding and ultimately arrive at a final decision.

Is there anything Ms Arnett would like to add to that?