David Cullinane (Waterford, Sinn Fein) | Oireachtas source

The families tell me they cannot even get through on the telephone and get basic information. The loving and watchful eyes of loved ones and family members are not there. This is important when we talk about residents in care. That is not to say people do not get care when they are in nursing homes. Of course they do. We also know there have been instances of neglect and abuse. When one does not have that level of interaction between the loved ones and family members and the nursing home, it is a problem. It has been expressed to me that it is difficult even to get through on the telephone for basic information. The second issue is not being able to comfort a loved one who is passing away. I have heard from many families of residents who say they are only granted access when the person is no longer aware of their presence. I am sure Ms O'Neill can appreciate how traumatic that is. This is the experience of many family members.