Ms Rachel Downes:

We do so when we can, but some survivors do not want a supplier to know that the quotes are being provided because they are a survivor. One has to work with that. If Caranua was open for 20 years, this would still be a recurring theme each year because there is no possibility that every survivor who applies will be able to supply the required number of quotes.

It was 30% last year. We have improved our numbers year-on-year and we work incredibly hard and intensely with survivors to try to get them over the line. That could have been 30% of survivors who did not get a service and I would rather take a controlled risk on a Comptroller and Auditor General audit than for a survivor to go without.