Ms Rachel Downes:

Obviously, we have to follow strict rules. It is set out that we have to satisfy audit as well. As part of our audit process when a quotation comes in to us, it needs to be clearly defined. It would need to set out what it is and the breakdown of costs per area. One common occurrence is that a quotation that comes in does not give enough specific detail in respect of what is looked for. We would have to go back to the survivor and ask him or her to resubmit a quote. When we can, we work with survivors if they are happy to share permission with us. Then we contact a supplier on behalf of the survivor and explain exactly what we need. We have documentation that sets out exactly what is needed on a quotation.