Ms Rachel Downes:

It would usually be on waiting times. As I mentioned in my statement, our process can be onerous for some survivors. I will offer one example. If an application is under €1,000, a survivor had to provide one quote. If the work was going cost between €2,000 and €5,000, the survivor would have to provide two quotes. For anything over €5,000, the survivor would have to provide three quotes. For some survivors, that was difficult to do.

I suppose this is a recurring theme, as the Comptroller and Auditor General has raised the question of internal controls. I will give an example of what we did on occasion. We have had survivors who were in prison. The services they may have required may have needed three quotes. It may have been impossible for them to provide three quotes to Caranua. We worked intensively with the Prison Service to try to facilitate that. However, there are times when we take a decision that the person cannot be expected to provide three quotes and, therefore, we accept one or two quotes that the survivor can provide and then proceed with that.