Paul McAuliffe (Dublin North West, Fianna Fail) | Oireachtas source

Does Ms Downes accept that the 13% who were not happy or very happy had issues with the service? As victims, they are just applying. They are not responsible for the design of the system, the method or any of that. I am sure Ms Downes will not want to leave the meeting today with the message going to those 13% that she is not sorry that things did not work out for them or that they were not happy about the service. Nobody has 100% satisfaction, and everybody has some level of dissatisfaction with their service. I am sure Ms Downes regrets that.