Paul McAuliffe (Dublin North West, Fianna Fail) | Oireachtas source

I thank the witnesses for attending. Many of my questions are for the Department on how we progress the five asks, but I do not want to move on and allow something unintended to come out of today's meeting. Caranua has been given the opportunity to address the real concerns that have been represented to us as public representatives. One member asked if Ms Downes would apologise to anybody who has not been treated fairly by the organisation. I would like to give her another opportunity to address that again. As public representatives we deal with people every day. We know that there are always two sides to a story. We know that people who have been through trauma find it very difficult to negotiate the system. Just because a complaint has not been made, it does not mean that people do not feel the process let them down. On this issue there should be no attempt to pull the shutter down and say everything was done perfectly. These are people who have been let down and any hint of trying to protect the organisation ahead of those people cannot be allowed. As Deputies Munster and Carthy have said, some people have been through the process and are not happy with the outcome. I ask Ms Downes to address that concern.