Jennifer Carroll MacNeill (Dún Laoghaire, Fine Gael) | Oireachtas source

Some of these matters are difficult and personal contact helps. When I look at the feedback, it is extraordinary with any survey to get 98% positive feedback. There are issues of bias and self-selection. If I did a survey of the café around the corner or Eir's customer service, I would never see a 98% positive feedback rate in a spontaneous process. The presentation of that is unusual, to be frank. That may well be the spontaneous expression.