Jennifer Carroll MacNeill (Dún Laoghaire, Fine Gael) | Oireachtas source

I thank the witnesses for coming today. I will focus on the complaints process in general in the annual report. I find it interesting in the context of working with a different group of people but all of us as Deputies work with people who have problems of different natures. Some of those problems we can resolve and others we cannot. We try to resolve some of them but some are not resolvable. There is a spectrum of experience and then people come with a different ability to help themselves or navigate the system themselves, as Deputy Catherine Murphy said. People have very different experiences of that. It must be particularly difficult to navigate a system where a person may be dependent on further support. What safeguards were anticipated to try to protect people raising complaints or difficulties with the Department to acknowledge how much more difficult it might be in that context?