Imelda Munster (Louth, Sinn Fein) | Oireachtas source

I absolutely will not. The survivor gave me permission to raise the case and I am particularly doing so, given that Caranua's report had positive cases so I might give voice to this case. The correspondence I will read was in response to an email this Monday from Caranua to this survivor. The last part of the email from Caranua to this survivor said: "All of your needs have now been met with regards to Caranua and your application is complete." That was on Monday morning. On Monday afternoon, this survivor sent the following correspondence to Caranua.

My application is not complete and what you have said in your email is not true. I have a number of outstanding matters, including my bathroom, sitting room and kitchen floor. My needs have not been met. My home was damaged by workmen you paid to do work. The defects were reported to you in 2016 and I also refer to the 2018 expert surveyor's report. I have asked for funds to put right that damage. I have made repeated requests for such help. Finally, in October 2020, you agreed to put right some of the problems caused by your builder. However, Caranua has refused to pay for the bathroom, sitting room and kitchen floor repairs. Your part payment for the bathroom only covers just over half of the cost of the work and as you know, I do not have the money to make up the difference. The fund was used to pay for substandard work. My home is in disrepair. Clearly, it is not correct for Caranua to continue to claim that all outstanding matters have been resolved. The procedure to decide that a case is complete requires my knowledge and consent. I do not consent. The file is clearly not complete. Once again, I call on Caranua to pay for the works to put right the damage caused to my home. I want it noted that I have found the process nothing but stressful. My health is now being affected by all of this. I have made it known from the start that I did not want the said bathroom tiles. These tiles are the same colour as the uniform that I wore in the orphanage. Despite me voicing this opinion, I was repeatedly told that when they are fitted I would love them. I am now reminded of unwanted memories that I wish to leave behind me. I further feel that over the last six years, Caranua has been less than understanding when dealing with my concerns. I don't deserve this treatment. Have I not suffered enough?

Is that not an awful sad legacy as Caranua wraps up to leave behind from a survivor who has been dealing with it for six long years? Ms Downes mentioned earlier that Caranua's remit was to improve the quality of life for people by helping survivors with housing-related issues and their health and well-being. None of those were served for that survivor. One would have to ask a question, therefore. Where was the fairness, sensitivity, compassion and understanding shown to that survivor? Do the witnesses agree that it is a shameful legacy? There were survivors and some of them had referred to their experiences with Caranua as being re-abused. Will Caranua take this opportunity, therefore, to apologise to those survivors who experienced Caranua's services in this way?