Ms Ann-Marie O'Reilly:

What we can do now relates to the practical administration and provision of HAP. As Ms Stakem said earlier, when a tenant is facing difficulty the approach taken is to sustain the tenancy and prevent homelessness, even where that means increasing the HAP and putting a more realistic repayment plan in place where arrears accrue. Those are very practical things that can be done immediately. I think people who work in the local authorities' HAP offices would have many practical suggestions.