Mr. John-Mark McCafferty:

I am conscious that Senator Moynihan asked about overcrowding and I will go back to that question if I may. This also links in to what Deputy Gould said about certain vulnerable groups. There are growing communities that are quite disconnected from the mainstream and are quite hard to reach. The RTÉ documentary which aired a few weeks ago showed that in some situations it is the landlord who is exploiting tenants and sometimes it is tenants subletting and exploiting other tenants. Such people are quite hard to reach by services like ours. They may not know we exist and may be part of migrant groups. There is a challenge there for all of us, both statutory and voluntary organisations, as regards how we reach those groups, how we promote our services and get the message across that there are supports and services available.

To respond to Deputy Gould's questions, the report exposed in a very sharp way some of the top-ups people have to pay on HAP and the impact that has on their income, leading to either a possible eviction or people going without other things. I will ask Ms Stakem to speak to that.

As regards the areas where we want change I reiterate the need for a review. Both Ms O'Reilly and Ms Stakem also made points about the policies that can be changed now.