Ms Gráinne McEvoy:

That is fair enough, and there is, equally, an obligation and responsibility on the new loan owner to engage and interact with the customer. I hear what the Senator is saying, and we could certainly consider it. Like any change we make to any of our rules, codes, obligations and requirements, however, it would be subject to public consultation. We would also do so once we had given due consideration to the merits, the value added, etc. Those are things we can certainly take away from this meeting.