Ms Gráinne McEvoy:

The Central Bank made an informed view based on the breadth of the review we had undertaken for these customers but bear in mind the FSPO has a very different role. It looks at individual circumstances and takes into account a far wider set of criteria than we would have the power to do. That is a key delineation between our role as a systemic regulator and the ombudsman's role to ascertain and review individual complaints. It is also important to note the framework the bank established and developed ensured that the individual’s outcome that the Deputy referenced was applied right across the board to all the customers impacted by that decision of the FSPO. From our perspective, that is a critical component of the framework. We continue to challenge the institutions and lenders in that context to make sure that individual decision has a read right across to all customers who were impacted in the same manner.