Mr. Ed Sibley:

As Ms McEvoy has described, the framework was set up in such a way as to allow for decisions by the Financial Services and Pensions Ombudsman to be translated into action across a broader group of people who had been affected by the same issue. Throughout the tracker mortgage examination, we pushed the banks incredibly hard to try to take a customer-centric view of their sins regarding tracker mortgages. We have outlined to this committee some of the resistance we have experienced in some of the enforcement investigations we have had. There are limits on how much I can go into this. We would have pushed cases such as these as hard as we possibly could - to the edge and beyond of our legal mandate. The Financial Services and Pensions Ombudsman has a different mandate. We have ensured that the judgments made by the Financial Services and Pensions Ombudsman are being more broadly applied when they are made.