Darren O'Rourke (Meath East, Sinn Fein) | Oireachtas source

A fine of up to €10 million strikes me as quite a powerful tool to influence the behaviour of companies. However, the customer support in Eir is dreadful yet ComReg does not seem to be able to do anything about it. Where is the gap? The witnesses have said they need additional sanctions but have also said that a fine of up to €10 million can be imposed.