Kieran O'Donnell (Limerick City, Fine Gael) | Oireachtas source

Why does Mr. Mourik think that was? He can tell us what happened at the meetings with Ms Lennon. She vehemently disagreed with his assessment on "Prime Time". What happened at Eir that, by its own admission, caused its customer care service to deteriorate so rapidly? People were waiting on the phone for 30 minutes or longer. Was it a lack of staff? What was the reason?