Kieran O'Donnell (Limerick City, Fine Gael) | Oireachtas source

That is a weakness. We need ComReg to write to us and tell us specifically what legislation is required. This is the nub of the issue. ComReg is toothless when it comes to the phone operators. It has no power to sanction and it must take operators to court, but the courts are slow and customers are waiting.

There are issues of confidentiality, but the CEO of Eir, Ms Carolan Lennon, appeared before us recently and vehemently disagreed with Mr. Mourik's view that what is happening is unacceptable. The term he used in the recent edition of "Prime Time" in this regard was "exceptional". Furthermore, she stated that ComReg and Eir have been having fortnightly meetings since last June. What has been happening at those meetings?