Mr. Robert Mourik:

May I make an additional point in answer to the Senator's question? Many of the problems that result in complaints or calls to the call centre are because of failures in an operator's systems or the billing has gone wrong. People ring for a reason. Using the fines regime, we would like to address the root causes of some of the problems and ensure that companies bill properly and have systems in place that are fit for purpose. In this way, we would get the volume of calls to drop because people would have less reason to ring. That is the direction we want to go.