Ms Carolan Lennon:

We have a complaints number. We absolutely make sure calls are answered very quickly because, if someone is really cross with us when they ring the complaints number, we want to make sure their problem is at least listened to and sorted out. That is another way to do it. Obviously, people can complain to ComReg or to me but I suggest they use the complaints number online if they are comfortable using it. Otherwise, our care line can be used. The numbers are decreasing, albeit slowly.