Ms Carolan Lennon:

It is a combination. It is based on the number of calls, a call quality element and an attendance element, so it is based on a number of things. One of the things Mr. Storey pointed out to me just today is that 50% of our new hires are referred by a friend already working in Eir, so we do get people happy to recommend their friends to work for us. As I said, though, it is a tough job, and I do value the staff strongly.