Oireachtas Joint and Select Committees

Wednesday, 25 November 2020

Joint Oireachtas Committee on Transport, Tourism and Sport

Broadband Connectivity and Telecommunications Issues: Eir

Photo of Duncan SmithDuncan Smith (Dublin Fingal, Labour) | Oireachtas source

I worked in a contact centre for a phone company when I was in college just to get by. It is a very stressful job. It was a part-time job for me and I found it stressful. We have mentioned the wages, which are just above minimum wage, but I commend Eir on insourcing the contact centre. It is a big job. I worked at a contact centre that outsourced staff. To improve upon the wages, and given the profitability of Eir, looking at the wage structure of the contact centre staff, retention must be considered. I welcome the fact that, as Ms Lennon mentioned, there is maternity and paternity leave and sick pay. That is not usual in contact centres.

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