Steven Matthews (Wicklow, Green Party) | Oireachtas source

That is really important.

As for fault reporting, from the fault report to the repair report going back in, a number of steps have to be taken. Is Eir experiencing any difficulty when a fault is notified to the service centre or call centre, with the diagnosis of that fault or with how it is recorded and then sent communicated to those in the field? Is Eir having any difficulty between the fault report and repair?