Jerry Buttimer (Fine Gael) | Oireachtas source

I thank Ms Lennon for her clarification on Sligo. It is important because people are incensed about it.

I have had contacts from councillors from Laois, Cork, Leitrim, Dublin, Tipperary and Kerry just about Eir and customer relationships. I appeal to Ms Lennon: the staff when one gets through are phenomenal people, they deserve our thanks, but we, as citizens and customers, should not have to wait an hour and ten minutes or have to push 44 buttons and hear all the music for an hour and ten minutes, to get a reply. I ask her to please respect her staff and her customers.

I concur completely with Deputy O'Rourke. There needs to be recompense to the customer who has lost service or been discommoded through poor coverage repeatedly. Eir is not the only company with customer care and service provision issues but I am stunned by Ms Lennon's remark about ComReg that she was surprised, given that they meet every two weeks. Surely something must have been flagged in advance. I thank Ms Carolan for being here and for her testimony.