Jerry Buttimer (Fine Gael) | Oireachtas source

I say that in the context of Eir raising €298 million in revenue and earnings of €142 million. In my humble opinion as a customer of Eir, customer service and customer care are absolutely diabolical. I say that as a customer. A person dials a number and is asked to please punch in his or her number so Eir can remember for further queries. It does not happen in my case. That person then waits an inordinate amount of time. I have spoken to councillors, one of whom, Mr. Jim Gildea, told me he waited an hour and ten minutes. In my case, when I do get to speak to a customer agent, they are among the most professional and dedicated people I ever meet, because they must be lambasted by people every day.