Ms Carolan Lennon:

We should be fully up to our recruitment levels by the end of December. There is always an element of turnover in a contact centre. Our plan is to always have a contingency of staff that can fill in to manage that going forward, particularly because we have to recruit in such small numbers at the moment to ensure we are complying with health and safety guidelines. At the end of the year, we should have the right number of people. We need then to make sure that we keep that backfilled if we lose further staff. We will obviously love to get back into our contact centres but like everybody else we have no idea when that will be possible.