Ms Carolan Lennon:

Taking the example of faults, which is a big driver of tech support, ComReg sets targets for Eir every year to deal with faults and they do it across different areas, including at a national level, a regional level and so on. We have been under those targets all year. Senator Dooley mentioned that 200,000 faults is high. The average time to fix a fault is 1.6 days and the target is two days. This does not mean that some are not on the edges of that. The challenge on faults has not been that we have not had staff available to fix faults or that they have been taking too long to fix them, it is people have not been able to get through to report a fault. That has been our issue. We have 1,000 engineers who can go out to fix a fault.