Ms Carolan Lennon:

I will break it down. We would have seen an increase at the start in the broad categories of whether Eir was still operational, if people could be connected, if they could review their package and so on. That has come down now and we are back at levels we would expect to be at now. In the early days, we were getting approximately 260,000. In the last couple of months, it has reduced to 230,000 calls. The calls were a combination of people contacting Eir to buy services, at 10%, and people engaging with credit management to pay their bills. One of big buckets is tech support, which is usually people wanting to report a fault or it can be that they want to report that a service that was great last week is no longer great and they want to know if this is related to their WiFi. It is for the trouble-shooting tech support team. Those people are qualified in terms of tech support. In terms of care, mostly it is a query about a bill, with people saying it is not what they expected it to be. We get a lot of calls regarding contracts to which people sign up for an initial 12 months on price X and then in month 13 it is price Y, which is a model in telecoms that we are trying to change. People are in the habit of ringing back and saying they want price X again.