Ms Carolan Lennon:

The customer needs to tell us he or she is cancelling. I am not suggesting the person referenced by Senator Dooley did not do that. He or she may well have done so but I do not know if he or she did so or not. If we cease a service, all of that should stop and, as I said, if a customer is in contract there may be an outstanding or final bill but that should be the end of it.