Timmy Dooley (Fianna Fail) | Oireachtas source

It is about the law of supply and demand, as Ms Lennon well knows, and the marketplace for labour. If Eir pitches what it is offering to such a low level, it will get people who are less skilled and less committed to the company. I would argue that if Ms Lennon is serious about doing what she is talking about and putting in place permanent, pensionable jobs, Eir is going to have to pay more. Quite frankly, there is a direct correlation between what I pay in purchasing Eir's services and the care I get. If I am paying what I consider to be a decent amount of money for the service I am getting and, ultimately, I am not getting the service, I might argue, with some justification, that Eir is penny-pinching on the back end in terms of its customer care. The evidence is there in Ms Lennon's statement that somewhere between 15% and 18% of Eir's customer care staff walked out in the middle of a pandemic. If that does not raise a flag for Ms Lennon-----