Ms Carolan Lennon:

No, it is not about that. If a repair goes wrong, or a member in here wants access to fibre broadband for a constituent, they generally do not contact the head of Sky or Vodafone, they contact the head of Eir. We do all the repairs and all the installations, so as a result we are likely to get more complaints. That is not to excuse it. I am not saying that the service we offered over the summer was acceptable or even that where we are now is acceptable. It is not and I absolutely accept that. However, there is-----