Kieran O'Donnell (Limerick City, Fine Gael) | Oireachtas source

I thank Ms Lennon very much for coming in. The ComReg commissioner, Robert Mourik, said last night on the RTÉ "Prime Time" programme, on which Ms Lennon also appeared, that the problems with Eir were "so deep and so problematic" that customers had been "left out in the cold". He said this is unacceptable. In fact, he said that the number of complaints were exceptional relative to other providers. Of the 5,354 complaints to ComReg between July and September, two thirds, or 3,477, were about Eir. Eir is exceptional when compared with other service providers. In the fixed-line area, there were approximately 2,900 complaints about Eir compared with a fraction of that for other service providers - 294 about Sky, 319 about Virgin and 74 about Vodafone. In the mobile area, 955 complaints were about Eir compared with half of that for Vodafone. I want Ms Lennon to give me her reaction to the comments by the ComReg commissioner, Robert Mourik, on the "Prime Time" programme last night.

He said two things; he said the level of complaints to ComReg about Eir were unacceptable and furthermore he said customers were left out in the cold. He added that the level of complaints was exceptional relative to the other providers of mobile, broadband and fixed-line services. What is your reaction to that, Ms Lennon?